1. Booking requests
You can request an experience through the website booking form, WhatsApp or email. Please provide the preferred date, number of guests and the experience you are interested in.
For canyon and outdoor activities, the team may also ask about timing, transport or other practical details before confirming.
2. Confirmation
A request becomes a confirmed booking only after the local team sends you a confirmation.
For Wadi Al Hasa and other nature-based experiences, confirmation may depend on current local conditions, safe access and weather.
3. Payment
Direct bookings made through this website are currently handled on a pay on arrival basis unless another arrangement is agreed with you directly.
The estimated total shown on the booking page is based on the selected experience, group size and any selected extras. The local team confirms the final price before the experience.
4. Changes to your booking
If you need to change the date, number of guests or other booking details, contact the team as early as possible.
Changes are subject to availability and, where relevant, safe operating conditions.
5. Customer cancellations
If you need to cancel, please tell us as soon as possible by WhatsApp or email so the local team can release the date or adjust the arrangements.
Because direct bookings are currently paid on arrival, no online payment is collected through this website at the time of request.
6. Weather, water and safety
Outdoor experiences can be changed, postponed or cancelled if local conditions are not considered safe.
For canyon activities, rain elsewhere in the catchment can affect conditions even when the weather in Ghor Al Safi appears calm. Safety decisions take priority over a confirmed date.
7. Delays and arrival time
If you expect to arrive late, contact the team as soon as possible. A late arrival can affect the available route, duration or whether an activity can safely go ahead that day.
8. Group and partner bookings
Larger groups, tour operators and travel-trade partners may have arrangements that differ from individual direct bookings.
Any special payment, cancellation or operating terms for a group are agreed directly before confirmation.